Who are guest users?

A guest user is a user who has been invited to a workspace within your organization’s instance of Hypercontext, but who is not part of your organization.

How do we determine who is a guest user?

If the email address of the person you are inviting is not the same as the primary email domain of your account and that domain is not verified, then they will be denoted as guest users.

For an instance, any user who does not have hypercontext.com and soapboxhq.com email addresses will be treated as a Guest User (admin users will have access to this feature, Organization Settings --> Details --> Allowed Email Domains)

What can a guest user do?

Guest users are able to access features based on the plan which the account has signed up for (Business or Pro).

What does a guest user see?

A guest user can only see the workspaces they have been invited to.

Will my bill change when including guest users in a workspace?

No. Your bill will not change if you invite guest users. You will never have to pay for guest users.

How do I know if someone is a guest user?

As an administrator of an organization, you can see guest users under Organization Settings > User Management. Any user with an 🏨 emoji on the right side of the page is a guest user.

I’m on a business plan and I have a public discussion, will guest users see them?

No they will not.

Have more questions about guest users, check out our FAQs article on Guest Users

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