Types of errors that you can overcome with this process:

  • Calendar event is not shown on Hypercontext workspace

  • Unable to sync a calendar event

  • Hypercontext Google Extension is not shown when you are on Google Meet

  • Hypercontext Google Extension asks you to sign-in again and again despite you have signed-in in another tab/window

Process to follow

  1. Clear cache in your browser. The option to clear cache can be accessed via Google Settings --> Privacy and security ---> Clear browsing data ---> Cookies and other side data --> Set the time range to All Time

  2. Add Hypercontext as a website that can always use cookies via Google Settings --> Privacy and security ---> Cookies and other side data --> copy & paste [*.]hypercontext.com

  3. Ensure Cookies and Other site data is set as "Block third-party cookies in Incognito" not in any other option (you may not have access to this page if your browser is managed by your IT Department and if that is the case please touch base with your IT Admin Team)

  4. Remove any previous versions of Soapbox Chrome Extension and add the latest Hypercontext Google Chrome Extension, you can download it from here (you may not have access to this page if your browser is managed by your IT Department and if that is the case please touch base with your IT Admin Team)


  5. Close all your browsers and start a fresh window and log in to your hypercontext workspace - <your_community_name>.hypercontext.com. If you have bookmarked pages, please update those with hypercontext.com as well

This should resolve all your browser related issues that you are having with regards to Hypercontext. If you are finding it difficult, simply click on the Blue Chat Icon on the bottom right corner of your screen and we will assist you get there in no time 🤩

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