To resolve this issue, the page requires a hard refresh.

Below are instructions on how to complete that task for the various browsers.

Chrome:

Quick hard refresh can be done by using the following short cut keys

Windows/Linux:

  1. Hold down Ctrl and click the Reload button.

  2. Or, Hold down Ctrl and press F5.

Mac:

  1. Hold ⇧ Shift and click the Reload button.

  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

Mozilla Firefox:

Windows/Linux:

  1. Hold the Ctrl key and press the F5 key.

  2. Or, hold down Ctrl and ⇧ Shift and then press R.

Mac:

  1. Hold down the ⇧ Shift and click the Reload button.

  2. Or, hold down ⌘ Cmd and ⇧ Shift and then press R.

Internet Explorer:

  1. Hold the Ctrl key and press the F5 key.

  2. Or, hold the Ctrl key and click the Refresh button.

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