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Manage Users in your Workspace Community
Manage Users in your Workspace Community

Activate, deactivate, re-activate, upgrade users and assign or un-assign admins

Brennan McEachran avatar
Written by Brennan McEachran
Updated over a week ago

Once you’ve given this a read, click here to sign back into your Community Workspace and try it out!

In this article:

Who has access to "User Management"?
How to access “User Management”
How to manage your users
Deactivating and activating users
Assigning and un-assigning Community Workspace admins


Who has access to "User Management" ?

Only the admins can access this feature. By default, the admin of a Workspace community is the person who created the workspace at their company. Admins can assign and un-assign other admins.


How to access “User Management”

Click on your profile image at the bottom left, and from the dropdown list, select "Organization settings" and then "User Management.


How to manage your users

To manage your users, click on the ellipses next to their name in the user list and select either:

  1. Deactivate account/Activate account

  2. Make admin

  3. Make full member

When searching for a user you can search by name or email address.


Deactivating and Activating Users

Deactivating: 

When a user is deactivated, they will no longer have access to your Community Workspace.

If you deactivate a user who is the sole Manager of a Team Meeting or sole Host of a Discussion, you'll be asked to assign a new Manager/Host for that conversation. Simply click  "Assign new manager" and enter the name or email address of the person who you'd like to take over the meeting. 

Note📝: Anyone in your Community Workspace can be assigned as the new Manager of a Team meeting or Host of a Discussion. If someone is made the Manager of a Team meeting or the Host of a Discussion they’re not already a part of, they will not get an email invite to join that meeting. 

If you deactivate a user who is not the sole Manager of a Team Meeting or sole Host of a Discussion, here’s how it will affect your Community Workspace conversations:

One-on-ones
If a user you had a one-on-one with is deactivated, they will be moved to  the"Archived" section of the Sidebar, the next time you log in. 

Team Meetings
If a user in your team is deactivated, they will be removed from the Team members list but all of the items and comments they have added will remain in the meeting.

Discussions
If a user in a Discussion you are a part of is deactivated, they  will be removed from the Discussion members list but all of the items and comments and votes they have added will remain in the Discussion.

Reactivating:

When a user is reactivated, they will be able to access all of the Team Meetings and Discussions they were a part of when they were deactivated. All of their one-on-ones will be stored under “Archived” and they can then restore them if they’d like.


Assigning and Un-assigning Community admins

Only admins are able to give or take away admin status to other users. If you are the one who created the Hypercontext account, the platform will not allow another admin to deactivate your account. Please drop us a request to assign account ownership to another admin, and once it is complete, any admin can deactivate the original admin.

Note📝: There is no limit to the number of admins that a Community account can have. 

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